MIST FAQ (Frequently Asked Questions)

Effective Date: 01 December 2024

Welcome to MIST! Here are answers to some of the most commonly asked questions about using our app. Whether you're new to the world of dating or a seasoned pro, we've got you covered.

1. About MIST

What is MIST?
MIST is a modern, inclusive dating app built for those seeking meaningful connections via their stories instead of photos. We focus on creating a safe, respectful, and exciting environment for everyone to meet, connect, and explore relationships.

Who can use MIST?
MIST is for individuals aged 18 and above. We support all genders, sexual orientations, and preferences, making MIST a safe space for everyone.

2. Account Creation and Login

How do I create an account on MIST?
Creating an account is simple:

  1. Download the MIST app from the App Store or Google Play Store.
  2. Sign up using your Google or Apple ID.
  3. Follow the steps to set up your profile and add basic information.

Is my personal information safe?
Absolutely. Your privacy is our top priority. We do not share your personal information with other users or third parties without your consent. Check out our Privacy Policy for more details.

Can I log in on multiple devices?
Yes! Log in using the same credentials (Google, Apple ID) on different devices, and your account will sync seamlessly.

3. Profile Setup and Personal Ads

How do I set up my profile?
Go to the Profile Section, add or update your details (e.g., name, age, gender, height, and preferences). Upload photos and write a personal ad to let others know what you’re looking for!

What makes a great personal account?
Be creative and honest! Share what excites you, your hobbies, or fun date ideas. Avoid clichés and instead show your personality.

4. Discovering and Matching

How does the matching process work?
MIST uses advanced matching algorithms to show profiles based on your preferences, location, and interests.

How do I see people from other locations?
Use the Location Filter in settings to view profiles from specific cities or regions.

5. Chats and Messaging

How can I start a call with a match?
Use the call button in the chat box.

Do chats expire?
No, chats do not expire unless one of the connected members unmatches intentionally.

Can I send photos or voice messages?
Yes, you can send photos (self-destructing or permanent), voice messages, and videos (coming soon!).

6. Safety and Privacy

How do I stay safe on MIST?
Don’t share personal information too quickly. Report suspicious behavior using the “Report” option.

What should I do if someone is harassing me?
Use the Block option and report the user to our moderation team. We take safety seriously and investigate immediately.

7. Subscriptions and Paid Features

How do I purchase a subscription?
You can subscribe via Google Play Store or App Store under the Purchases section in Settings.

How can I cancel my subscription?
For iOS: Go to Settings > Apple ID > Subscriptions.
For Android: Open Google Play > Subscriptions.

8. Technical Issues

Why can’t I upload my photos?
Check your phone settings and ensure MIST has access to your camera and gallery.

What should I do if the app is slow?
Ensure you’re using the latest version of MIST. Clear your cache and restart the app. Contact us at [email protected] if issues persist.

9. Features and Fun Additions

What are “Gifts” and how do I use them?
Gifts are fun virtual items (like hearts, drinks, or flowers) that you can send to someone to grab their attention.

10. Account and Profile Management

How do I delete my account?
Go to Settings > My Account > Delete Account. Deleting your account is permanent and removes all your data.

11. Contact Us

How can I reach MIST support?
Our team is available 24/7 to assist you. Contact us via email: [email protected]