MIST Consumer Health Data Privacy Policy

Effective Date: 01 December 2024

Last Updated: 01 December 2024

MIST Technologies Pvt Ltd (“MIST”, “we”, “our”, or “us”) is committed to respecting your privacy and ensuring the protection of your Consumer Health Data. This Policy explains how we collect, use, share, and protect Consumer Health Data, as defined under applicable Indian privacy laws and international privacy frameworks.

1. Definition of Consumer Health Data

Consumer Health Data refers to any personal information that is linked or reasonably linkable to a user and identifies their past, present, or future physical or mental health status. Examples include:

• Health conditions, treatments, or diagnoses.
• Behavioral, psychological, or medical interventions.
• Gender-affirming care information.
• Reproductive or sexual health details.
• Biometric data and health measurements.
• Use of health-related products or services.

2. Collection of Consumer Health Data

MIST does not intentionally collect or process Consumer Health Data without your consent. However, in the course of using MIST, you may voluntarily provide data that falls under this category.

We collect Consumer Health Data from the following sources:

• Directly from You: When you voluntarily provide this information on your profile, in chat conversations, or while using MIST’s features.
• Biometric Verification: If you choose to use our Photo Verification feature, we may collect biometric data for verification purposes.
• Device or App Interactions: When you use location-based services or health-tracking features, such as steps shared through wearables.

Examples of Consumer Health Data you might voluntarily share include:

• Information about your health conditions (e.g., physical fitness goals).
• Participation in therapies or psychological care.
• Gender-affirming care or reproductive health details.

3. Use of Consumer Health Data

We use Consumer Health Data only as necessary to provide and improve our services, as permitted by law, and with your consent. Specifically, we may use this data to:

• Provide a product or service that you request.
• Facilitate Photo Verification to ensure authenticity and security.
• Improve user experience, including tailored content and features.
• Prevent fraud, scams, and other illegal or harmful activities.
• Ensure safety and enforce our Community Guidelines.
• Perform internal data analysis, research, and quality control.
• Respond to legal requirements, law enforcement requests, or regulatory obligations.

Your data will never be used for marketing or advertising purposes without your explicit consent.

4. Sharing Consumer Health Data

We do not sell or rent Consumer Health Data. However, we may share this data under the following circumstances:

• With Other MIST Users: Information you voluntarily share in your profile or chats will be visible to other users.
• With Service Providers: Trusted third-party providers who assist us in app operations.
• For Legal Compliance: To comply with laws, regulations, or court orders.
• In Case of Business Transfers: During a merger, acquisition, sale, or transfer of MIST’s assets.

5. Your Rights

We respect your rights to control your Consumer Health Data. Under this Policy, you have the following rights:

• Right to Access: You may request to review any Consumer Health Data we have collected about you.
• Right to Withdraw Consent: If you previously consented to share Consumer Health Data, you may withdraw your consent at any time.
• Right to Deletion: You can request the deletion of your Consumer Health Data.
• Right to Correction: You can correct or update any inaccurate or incomplete Consumer Health Data.

How to Exercise Your Rights: To exercise these rights, contact us at:

Email: [email protected]

6. Data Security

We take the security of your data seriously. We use appropriate technical and organizational measures to protect Consumer Health Data, including:

• Encryption during transmission and storage.
• Regular security audits and vulnerability assessments.
• Strict access controls to limit who can view your data.

While we take all reasonable precautions, no system can guarantee absolute security. Users are advised to use caution when sharing sensitive data in public spaces.

7. Data Retention

We retain Consumer Health Data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Upon account deletion or withdrawal of consent, we will delete your Consumer Health Data within 180 days, unless retention is required for legal or regulatory compliance.

8. Children’s Policy

MIST is not intended for individuals under 18 years of age. We do not knowingly collect Consumer Health Data from minors. If you believe a minor has shared such data with us, please contact us immediately at [email protected], and we will take appropriate action to delete the data.

9. Updates to This Policy

We may update this Policy periodically to reflect changes in laws or our privacy practices. We will notify you of significant changes through the app, email, or by updating the effective date at the top of this Policy.

10. Contact Us

If you have questions or concerns about this Policy or how your Consumer Health Data is handled, please contact us:

Email: [email protected]